This Privacy Notice applies to all personal information collected by Crowned Bookkeepers Pty Ltd, Crowned Bookkeepers Ltd, and Crowned Bookkeepers LLC (we, us, or our) when you visit our website located at www.crowned-group.com (Website) or engage with us through our online forms or social media accounts.
1. What Personal Information We Collect
- We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about our Services. The Personal Information which we collect and hold about you may include:
- Name, Title, Contact Details, including phone number and email address, Business/mailing address, Information about your business activities, Information about your family members, Financial Records or Financial Information
- Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:
- (a) whether the information or opinion is accurate or not; and
- (b) whether the information or opinion is recorded in a material form or not.
- If the information does not disclose your identity or enable your identity to be ascertained, it will, in most cases, not be classified as “Personal Information” and will not be subject to this privacy policy.
- Sensitive Information can include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
- Sensitive Information will be used by us only for the purpose for which it was obtained, with your consent or where required or authorised by law.
- We automatically collect certain information when you visit, use, or navigate our website. This information does not reveal your specific identity but may include device and usage information such as your IP address, location, and referring URL. This information is primarily needed for our internal analytics and reporting purposes.
- We do not knowingly collect personal information from or market to children under the age of 18 years.
2. How We Collect It
- Direct: Onboarding forms, emails, registrations
- Indirect: cookies, log files, third-party integrations
3. Why We Collect It (Purpose of Use)
We collect Personal Information to provide you with the best service experience possible, and to keep in touch with you about developments in our business. This may sometimes include:
- Processing your information to provide you with the requested service.
- Processing your information to respond to your inquiries and solve any potential issues you might have.
- Processing your information to send you details about our products and services, changes to our terms and policies, and other similar information
- Processing your information if you choose to use any of our offerings that require communication with a third-party partner.
- Processing your information when necessary to save or protect an individual’s vital interests.
- Processing your information for marketing purposes, for example, when you opted in to receive our regular Newsletter or Blog post. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe or opt-out link.
5. Cross-Border Transfers
- Crowned Bookkeepers is part of an international group of Companies that operates in Australia, the United Kingdom, and the United States. We may, from time to time, share your Personal Information with our business partners and or subsidiaries located in any of these locations.
- You acknowledge and consent to your Personal Information being transferred to, and processed in, another jurisdiction, not necessarily that of your country of residence. Although Crowned Bookkeepers will take reasonable steps to ensure that the recipient does not breach international privacy guidelines in relation to your information, the recipient country may not offer the same level of data protection as your home jurisdiction. In the event of mishandling or a breach of your personal information in another jurisdiction than your own, legal remedies under your home jurisdiction may not be available to you.
6. Your Legal Rights
| Region | User Rights |
| Australia | Crowned Bookkeepers Pty Ltd is committed to protecting your privacy and complying with the Privacy Act 1988 and the Australian Privacy Principles (APPs). We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification, or disclosure. The Australian Privacy Principles permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13). |
| United Kingdom | Crowned Bookkeepers Ltd is committed to how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. As such, we may rely on the following legal bases to process your personal information: We may process your information if you give us consent to use your personal information for a specific purpose, and you may withdraw your consent at any time. We may process your information when we believe it is necessary to fulfil our contractual obligation to you, including providing our services. We may process your information where we believe it is necessary for compliance with our legal obligation, or where we believe it is essential to protect your vital interest or the vital interest of a third party |
| United States (Texas) | Crowned Bookkeepers LLC is committed to protecting your privacy and handling your personal information responsibly and in compliance with U.S. privacy standards and applicable Texas law. If you are a resident of Texas, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent. We have not disclosed, sold, or shared any personal information to third parties in the preceding 12 months, and we will not share or sell personal information in the future. |
8. How We Protect Your Personal Data
- We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% safe. Although we will do our best to protect your personal information, transmission of personal information to and from our services is at your own risk; you should only access the services within a secure environment.
9. Cookies
- We may also collect cookies from your computer, which enable us to tell when you use the Website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
- In some cases, we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.
- We use essential cookies, which are strictly necessary to provide you with services through our Website and to use some of its features. Performance and functionality cookies are used to enhance the performance and functionality of our website. These are non-essential; however, without them, certain functions may become unavailable. Analytics and customization cookies collect information to help us customise our website for you.
- For UK visitors: cookie consent is legally required before storing non-essential cookies
10. Data Retention
- We will only keep your personal information for as long as it is necessary for the purpose for which it was collected, unless a more extended retention period is required or permitted by law, such as tax, accounting, or other legal requirements.
- When we no longer require your Personal Information for the purpose for which we obtained it, we will take reasonable steps to destroy and anonymise or de-identify it.
11. Changes to This Policy
We may update this Privacy Notice from time to time. We encourage you to review this notice frequently to be informed of how we are protecting your information.
12. Contact Details
- Privacy contact (Australia), Bernice Grobler, Privacy contact (United States), and Data Protection Officer (DPO) (United Kingdom), Charlene Simpson.
- If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through: info@crowned-group.com.
- If you believe your personal information has been misused and you would like to make a formal complaint or seek further information, please take note of the following privacy and data protection agencies:
US: Financial data misuse; https://www.consumerfinance.gov/complaint/
General data misuse; https://reportfraud.ftc.gov/
State-specific privacy issues; https://www.naag.org/find-my-ag/
UK: https://ico.org.uk/make-a-complaint/data-protection-complaints
AU: https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us
